Refund policy
RETURN AND REFUND POLICY
Last updated: August 23, 2026
We want you to feel confident ordering from Picassomoes. Please contact support@picassomoes.com before returning any item so we can review the request and provide the correct return instructions.
RETURN WINDOW
You may request a return within 30 days after delivery. To qualify, an item must be unused, in the same condition received, and include its original packaging and any included accessories.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. Contact us within 7 days if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and clear photos. When approved, we will offer an appropriate replacement or refund and provide instructions. Do not discard the item or packaging until we respond.
ITEM NOT RECEIVED
If tracking shows no delivery after the estimated delivery window, contact us. We will review the shipment with the supplier or carrier and provide an appropriate resolution.
NON-RETURNABLE ITEMS
For health, hygiene, and safety reasons, opened personal-care goods and other items clearly identified as final sale cannot be returned unless they arrived damaged, defective, or incorrect. Gift cards and customized products are also non-returnable except where required by law.
RETURN PROCESS
Email support@picassomoes.com with your order number and reason for the return. If approved, we will send the return destination and instructions. Items returned without prior authorization may not be accepted. Do not send returns to our business mailing address unless our support team specifically instructs you to do so.
RETURN SHIPPING
If an item is damaged, defective, or incorrect, we will cover reasonable return-shipping costs when a return is required. For other approved returns, the customer is responsible for return shipping. Original shipping charges are non-refundable unless required by law or the return resulted from our error.
REFUNDS
We will inspect approved returns and notify you of the decision. Approved refunds are issued to the original payment method, generally within 10 business days after approval. Your bank or card provider may need additional time to post the credit. Contact us if more than 15 business days have passed since we approved your refund.
CANCELLATIONS AND ADDRESS CHANGES
Contact us as soon as possible. We can cancel or change an address only before an order enters processing. Once processing or shipment begins, cancellation or rerouting may not be possible.
CONTACT
PICASSOMOES LLC
210 Orange Grove Street
Hillsborough, NC 27278
United States
support@picassomoes.com